Privacy Policy

1. Introduction

Welcome to The Highland Practice (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website highlandpractice.com (the “Site”) or contact us for counseling services.

By using this Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site.

2. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

• Contact forms: When you send us a message, schedule an appointment, or request information, we may collect your name, email address, phone number, and any message content you submit.
• Client intake or registration: If you become a client, we may collect personal and health information necessary for providing counseling services.
• Payments: If applicable, we collect limited billing information (though payment processors handle card details securely).

B. Information Collected Automatically

When you visit our Site, we may automatically collect:

• Your IP address
• Browser type and device information
• Date, time, and pages visited — This data helps us understand how visitors use our Site and improve our services.

3. How We Use Your Information

We use your information to:

• Respond to your inquiries or appointment requests
• Provide professional counseling services
• Send administrative information (such as scheduling updates)
• Maintain and improve our website
• Comply with legal or ethical obligations

We do not sell, rent, or share your personal information for marketing purposes.

4. Confidentiality and HIPAA Compliance

If you are a counseling client, all personal health information (“PHI”) is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

We maintain administrative, technical, and physical safeguards to protect your confidentiality. Electronic records are stored securely, and access is restricted to authorized personnel only.

5. Cookies and Analytics

Our Site may use cookies or analytics tools (such as Google Analytics) to understand visitor activity. These tools collect anonymized data and do not identify you personally. You can disable cookies in your browser settings.

6. Data Retention

We retain client records in compliance with professional and legal requirements:

• Washington State clients: Minimum of six (6) years following the client’s last visit. For minor clients, records must be retained for a minimum of six (6) years after the date they turned 21 years old.
• Texas clients: Minimum of seven (7) years after the client’s last visit, or five (5) years after the client turns 18, whichever is greater

Website form submissions may be deleted periodically once no longer needed.

7. Third-Party Services

Our Site may contain links to other websites (such as scheduling or telehealth platforms). We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before submitting information.

8. Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of your information
• Request corrections or deletion
• Withdraw consent for non-essential processing
• File a complaint with a privacy authority

To exercise these rights, contact us at contact@highlandpractice.com.

9. Security

We use secure, encrypted connections (HTTPS) and reasonable measures to protect your information. However, no online system is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

The Highland Practice
Email: contact@highlandpractice.com
Phone: (530) 350-6677
Mailing Address: 13300 Bothell Everett Hwy, Ste 303-212, Mill Creek, WA 98012